This quote may be an extremely crucial tool in any organization. It defines the direction for a business by preparing a strategic formula to depict reasoning and decision making process. For individuals willing to pursue success in businesses and personal life, plans for adoption of change are extremely fundamental. It is through change, that one obtains the skills that may bring uniqueness in ones ways of conducting his or her activities (Havelock and Steve, 1995).
Change means new ways of doing things, which may be the transition that one’s business has waited for in a good course of time. This comes with advancements in delivery of services and ways of doing things in the business. For example, technology is proper definition of change. Technology has been a sweeping force in both personal and business growth. It comes with new ways of doing things in business, with definition of current activities along the new technology (Havelock and Steve, 1995). To individuals, business activities have also been changed with the adoption of the new technology.
Joseph M. Juran, was a Romanian-born management consultant who grew up in America. He was born in 1904 and died in 2008. Juran schooled in the United States, where he excelled mainly in mathematics. In 1924, he obtained an electrical engineering degree, through which he joined Western Electric’s Hawthome Works. As he worked there, the company introduced a training program for its personnel on sampling and control chart methods in statistics. Juran was appointed as a member of the Inspection Statistical Department. This was a group of engineers who were entrusted with the application and dissemination of Quality control methods by Bell Lab. This position in the company was a catalyst to the rapid rise in the organization as well as the advancement of his later career. His main focus was on the evaluation of the necessary strategies to achieve a high quality final product (Wood and Michael, 2005).
He is mainly remembered as one of the pioneers of quality management as well as for the massive change he has brought to quality management. He was always after training and education for managers. Juran had a belief that human relations were the first elements to eliminate in urge for a successful business. He defined cultural resistance to change as the critical definition of quality problems (Wood and Michael, 2005).
Juran had a vision on where quality management needs be extended in all sectors of a factory to include all manufacturing procedures (Wood and Michael, 2005). He defined the problem that was faced by one manager as an overall problem for all managers regardless of the position they occupied in the company.
He also defined the repercussion of poor quality in any sector. This was expressed through the Juran trilogy, which was an approach for cross-functional management, which was defined by three main managerial processes. These processes are quality control, quality planning as well as quality improvement. He argued that absence of change defines steady waste, the process of change defines increased costs, but quality improvement defines higher margins and recoup for the increased costs (Wood and Michael, 2005).
Juran’s efforts on quality management define success for many businesses in the current world set up. This has come with massive business knowledge as well as maintenance of high quality business trend.
Havelock, Ronald G., and Steve Zlotolow. The change agent’s guide. 2nd ed. Englewood Cliffs, N. J.: Educational Technology Publications, 1995. Print.
Wood, John Cunningham, and Michael C. Wood. Joseph M. Juran: critical evaluations in business and management. London: Routledge, 2005. Print.